If something goes wrong when you are using one of our firms, the firm will work with you and try to put it right. Each firm must:
- have a procedure for dealing with complaints that is easy to follow and works well;
- have insurance in case they make a mistake on your case, known as Professional Indemnity Insurance (PII); and
- provide access to a scheme which mitigates against hardship if something goes wrong which is known as the CILEx Regulation Compensation Arrangements.
