When should I report something to CILEx Regulation?
How can I check whether a person or firm is regulated by you?
A person says they are a legal professional, but they are not regulated by CILEx Regulation. What can I do?
A person says they are a CILEX member and regulated by CILEx Regulation, but this is not true. Can you take action against them?
I am unhappy with the amount I have been charged for legal work. Can CILEx Regulation help me?
Someone you regulate did something wrong, can you make them admit it and apologise?
I have been given wrong advice, which made me lose my case and cost me money. Can you make the CILEx member/ firm repay me?
Can CILEx Regulation make the member or firm pay me compensation?
Does CILEx Regulation award compensation?
Why can’t you take any action against the member/firm I reported even though you regulate them?
Where else can I go for help?
I have difficulties communicating with and /or understanding CILEx Regulation. Can you assist?
Do I have to complain to the person or firm I have the problem with before I report them to you?
Will I be charged for making a complaint?
How do I report a concern to CILEx Regulation?
Can I report a person or firm to you anonymously, without you knowing who I am?
I don’t want the person or firm I have reported to know who I am, can you withhold my details from them?
How many reports can I make at a time?
I previously reported a person or firm, but the case was closed without further action. Can I report the person of firm to CILEx Regulation again?
Will I be protected as a whistle-blower if I make a complaint to CILEx Regulation about a person or firm I work for?
I want to take legal action against someone I have reported to you. Do I need to wait until you have finished your investigation and reached a decision before doing so?
Can I withdraw my complaint if I don’t want to take it any further?
What are my rights as a complainant?
What are my obligations as a complainant?
Can I be involved in the investigation?
Will I be required to attend a disciplinary panel hearing to give evidence?
Can I choose to attend a disciplinary hearing?
How long will it take you to deal with my complaint?
What can I do if I don’t agree with the outcome of your investigation?
I am not happy about the way CILEx Regulation has dealt with me or the case. What can I do?
Do you publish the outcome of all your investigations?