We’re here for you – promoting and protecting your interests as a legal services consumer



Our role is to promote a diverse and effective legal profession and ensure high professional standards for the legal professionals we regulate including: chartered legal executives, CILEX Practitioners and the law firms. They must:

  • provide a professional service, be honest and equipped to look after your needs, and
  • keep their legal knowledge and skills up-to-date and meet the expectations of our professional code of conduct.


Choosing a chartered legal executive or a firm regulated by us, means you have a trusted and able professional to support you and meet your particular needs.  Find out more below.


Who we regulate
Find out about the types of legal
professionals we regulate
Find a Lawyer
Check our directory of CRL regulated
legal professionals
Find a Law Firm
Check our directory of Regulated Law Firms
Using a Lawyer
What to expect including your first
Choose a Lawyer
Consider services, costs,
location and suitability
Disciplinary records
Details of our disciplinary decisions
Problems and complaints
What types of complaints we can deal
with and the complaints process
Upcoming hearings
Details of our Disciplinary Tribunals
Legal Ombudsman
Contact LeO if you’re not happy
the service provided by a legal professional

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Problems or concerns?

If you’re not happy with the service provided by a legal professional, please let your provider know. However, if your concerns are not dealt with appropriately, contact the Legal Ombudsman who can help you further.

We can take action against individuals or firms we regulate, if they behave in a way that breaks the Code of Conduct in a serious way.  Find out more about when to report to us.

The Legal Choices website run by legal services regulators in England and Wales, provides independent, factual information about legal issues and legal advisers.