CILEx Regulation may commence an investigation into your conduct, upon receipt of a complaint or other information received from other CILEx Regulation teams or other regulatory bodies such as the Solicitors Regulatory Authority, the Council for Licensed Conveyancers or the Office of the Immigration Services Commissioner.

CILEx Regulation disciplinary panels cannot award compensation. Complaints about service are investigated by the Legal Ombudsman, who can award compensation where poor service has been provided to clients.

Complaints about conduct are investigated in accordance with the CILEx Regulation Enforcement Rules. For more details about these procedures please refer to the Enforcement Rules and the Enforcement Handbook.

More information about the Professional Conduct Panel (PCP), the Disciplinary Tribunal (DT) and the Appeals Panel (AP) can be found here. It is recommended that you read the information below first.

If you are a CILEx Regulation Authorised Entity, the procedure on how complaints about the entity and/or breaches of the Code of Conduct are dealt with can be found here.