26 Jan
2021
Improving comparison information for consumers – take part in our pilot

A legal sector pilot scheme is being launched which aims to further improve the information available to the public when choosing a legal services provider.

 

Working alongside the Solicitors Regulation Authority and Council for Licensed Conveyancers, we want to encourage greater use of online information within the legal sector, including through comparison websites and online review platforms.

 

To support this, we are looking for both digital comparison tool (DCT) providers and regulated law firms to join our pilot.

 

The aim of this work is to:

 

      • increase the amount of comparable information available to consumers to help them when they are choosing a legal services provider;
      • increase the number of legal services firms that engage with comparison websites;
      • increase the number of consumers using online information to shop around when purchasing legal services;
      • increase the number of consumers using and leaving online reviews about legal services providers.

 

Our pilots will focus initially on conveyancing and employment law services.

 

Get involved – comparison website providers

 

To get involved, your DCT should publish (or be prepared to begin publishing) customer reviews about firms providing legal services. Ideally, you would be able to use our standard customer review tool alongside any customer review tool you currently use, though use of our tool is not a pre-requisite for joining.

 

We would also like you to collect data on customer usage during the pilot and share this with us. We will be asking you to sign up to a voluntary code of conduct; although again, this is not a pre-requisite for involvement.

 

If you are interested in taking part or would like to find out more, please email info@cilexregulation.org.uk

 

Get involved – law firms

 

We are also looking for regulated law firms to take part in the pilot.

 

If you work in a regulated firm which provides conveyancing and/or employment law services and you are interested in finding out more, please contact either your regulator (SRA or CLC) or us at info@cilexregulation.org.uk

 

You can also find out more here.