What is Professionalism?
Professionalism is learning something new, or refreshing or developing your knowledge or skills in one of the following areas
- Professional ethics, including the Code of Conduct
- Knowledge of the primary business in which your clients work (business awareness)
- The issues which may affect your clients (social awareness)
- Client communication skills
- Dealing with challenging clients
- Equality and diversity issues
- Time management skills
What is the difference between Outcomes- and Hours-based CPD?
Professionalism is an Outcome-based CPD requirement.
This means that, rather than specifying how many hours you completed on this activity, you need to decide what you want to learn from the activity. This will be your learning outcome.
For example:
- Improve my knowledge of the primary business in which my clients work
- Develop my client communication skills
- Refresh my knowledge and understanding of equality and diversity issues
