You must provide information about your services to your client upfront and during a case. This includes the likely cost of your services and how to complain if things go wrong. This is usually given in a client care letter.
The letter should:
The letter you may have used in a previous role may not be suitable for your new firm. If using an old client care letter as a template, you should:
Do look at the support and guidance that is available on the Legal Ombudsman website and understand your obligations to signpost to an alternative dispute resolution service.
Finally, make your client care information readable – the easier it is for clients to understand the less chance there is for confusion.