WBL Competency 3: Client Relations
To meet this Outcome you will need to show that you can understand a client/service user’s position.
In your logbook sheets you should explain what your client/service user’s position is and explain how the evidence shows that you understood the client/service user’s position.
You should attach supporting evidence of the client/service user’s position and evidence that shows you understood the client/service user’s position.
PROVIDE TWO EXAMPLES
Examples may come from different types of legal work as shown by following the links below:
Could you use your evidence for these Outcomes too?
Remember to read the guidance in the work-based learning handbook for each outcome to make sure you meet the criteria fully.
If the evidence of understanding your client/service user’s position is a communication with a third party in which you used your skills to represent your client/service user’s position (i.e. what they wanted), you could possibly use this evidence towards meeting the following Outcome:
Outcome 2.5 Represent a client through effective use of communication and other skills
If your client/service user wanted you to take a particular action and you did so, you could possibly use the evidence towards meeting the following Outcome:
Outcome 3.5 Take action to deal with instructions received
