Outcome 6.2: Provide appropriate information to clients and service users

WBL Competency 6: Professional Conduct

To meet this Outcome you will need to demonstrate that you understand what information should be supplied to a client or service user in compliance with the relevant professional Code of Conduct (Code) that applies to you. A review of the Code may assist you in finding examples.

In your logbook sheets you should explain which element(s) of the Code you are complying with in providing the information to your client. For example, complaints procedure (CILEx Principle 5.9/SRA Principle 8.3) or fees/terms on which your services are provided (CILEx Principle 5.7/SRA Principle 8.7).

You should attach supporting evidence that shows you provided that information to the client (e.g. a relevant client care letter).


Examples may come from different types of legal work as shown by following the links below:

Could you use your evidence for these Outcomes too?

Remember to read the guidance in the work-based learning handbook for each outcome to make sure you meet the criteria fully.

If in providing the information to the client you addressed all issues (more than 1 issue) within the communication, you could possibly use this evidence towards meeting the following Outcome:

Outcome 2.3 Address all issues in communication