02 Nov

CILEx Regulation Transparency Rules

CILEx Regulation has been granted approval by the Legal Services Board (LSB) to make changes to its regulatory arrangements to introduce new Transparency Rules.


The aim of our Transparency Rules is for consumers to have the information that they need, at the time that they are choosing legal services, so they can make an informed decision about which provider to instruct. This includes information about service and price.


The Transparency Rules will initially apply to our regulated firms providing residential conveyancing and or probate.


Helen Whiteman, Chief Executive Officer of CILEx Regulation, said: “We are pleased that the LSB has approved our Transparency Rules which will come into force at the beginning of January 2019. The provision of clearer information will assist consumers to make informed choices about legal services providers and help our firms to connect with consumers.


We will be publishing the final version of our guidance next week and encourage our firms to use it. We are also planning further communications during the remainder of 2018 to support our firms with their adoption of our Transparency Rules.”


Our regulated firms will be required to publish information on price, service, complaints procedure and regulatory status on the Home page or via a link from the Home page of their website in a format that is clear, easy to find and understand. If a firm does not have a website, they are required to make the information available on request. It will be for firms to decide how they wish to publish the information required by the Transparency Rules and our guidance aims to support our firms as they make the necessary changes.


Press enquirers should email Sarah Bailey