What we do

CILEx Regulation oversees the behaviour and standards of CILEx members, practitioners and some law firms.

Everyone we regulate has to follow our rules and the CILEx Code of Conduct (the Code), which sets out the minimum standards of behaviour we expect from them. The Code can be found here.

Reporting problems

If you have a problem with a person or firm that we regulate you should complain to the CILEx member or firm that you have the problem with first. The person or firm must tell you what their complaints procedure is.

Most problems can be sorted out quickly by telling the person or their firm about the problem. If you are unhappy with the response you receive from the CILEx member or law firm, you may be able to complain to the Legal Ombudsman, to us or another regulator.

Generally, there are two types of complaints, these are complaints about the:

  • behaviour of a person of firm; and
  • service provided by a person or firm.

Who you should complain to depends on the type of problem. The Legal Ombudsman deals service complaints. We cannot deal with problems with service.

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